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Privacy and Cookie Policy

Last updated June 2019

At Trip2Africa.com we care about the safety of your personal information and we take the necessary steps to protect it.  We value the trust you have bestowed in our website. Our privacy policy describes how Trip2Africa.com collects, uses and shares the information that you submit on our website (mobile and desktop) or other means linked to the website such as emails or other forms of communication.

Please read this policy to learn about our privacy practices but you should know that we do not sell or rent our customers' personal information to third parties. By visiting our website, you accept our practices as described below and agree that any dispute over our practices is governed by this policy and our Terms of Use.

The following information is provided in this policy;

  1. The information we collect,
  2. How we use your information,
  3. With whom we share your information,
  4. How you can access your information,
  5. How you can close your account,
  6. Your choices around collection and use of your information,
  7. Cookies and other technologies,
  8. Display of tailored advertising and your choices,
  9. How we protect your information,
  10. Scams,
  11. Children's privacy,
  12. External links,
  13. Visiting Trip2Africa,
  14. Changes to this Privacy Policy,
  15. How to contact us,

1. The information we collect from you: We receive and store information that you submit on our website or give us in other ways (such as via telephone, through live chats, through our messaging system or through the mail). This consists of information that can identify you ("personal information"), including your first and last name, date of birth, telephone number, postal and email addresses, fax number, and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your preferences (such as meal requests, frequency of travel/hotel/tours). You can choose not to provide information to us, but generally this information is necessary for you to register as a user, make bookings, complete a profile, post review, to do inquiries or initiate other transactions on our website. If you decline to supply or provide us with information while using our website, you may not be able to use or participate in some or all of its features. When submitting information on behalf of travel companions you should obtain prior consent of those individuals before submitting such information

If you sign up for Trip2Africa.com using your social media account, link your Trip2Africa.com account to your social media account, or use certain other Trip2Africa.com social media features, we may access information about you through that social media provider, subject to that provider's policies. The information may include your name, email address, profile picture, gender, list of friends, and other information that you authorize us to receive. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations ("Location Data") or "likes" in order to provide you with relevant content. Note that your Location Data may also be shared with your friends on a social media provider, subject to your privacy settings with that social media provider.

2. How we use your information: We use sensitive billing information about you (such as cardholder name, credit card number, and expiration date) to complete travel-related or other bookings you make. We use other information about you for general purposes, such as providing you with products and services you request; providing you with booking confirmations and updates; managing your account, including processing bills; communicating with you in general; responding to your questions and comments; assessing interest in and improving our products, services, and website; advising you about special offers, products or services that may be of interest to you; customizing your experience with our website; soliciting information from you, including through surveys; enabling us to publish your reviews, and other content within the Trip2Africa.com community; resolving disputes, collecting fees, or troubleshooting problems; preventing potentially prohibited or illegal activities; enforcing our Terms of Use; and as otherwise may be described to you at the time the information is collected. From time to time, we may send you emails containing information about your apparent travel-related or activity interests. We do this to make it easy for you to take advantage of travel related or other opportunities on our website. The messages send on our website are also monitored but only to ensure that our “Terms of Use” are adhered to.

3. With whom we share your information: We may share your information with the following entities: ·Suppliers, such as hotels, tour companies and safari providers to fulfill your bookings. All services provided by a third-party supplier are described as such on our website. While we may share personal and non-personal information about you with these suppliers, we restrict their use of your email address such that they may only contact you as necessary to facilitate your accommodation and entertainment bookings or respond to a review that you submitted on our website. Third party vendors are those that provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys, or fraud prevention. We authorize such vendors to collect and store information on our behalf in order to operate features of our website or facilitate the delivery of online advertising tailored to your interests. Third party vendors have access to and may collect and store information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They must also follow the same data security practices that we follow. Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. If a third party is involved in a product or service that you have requested, their name will appear, either alone or with ours. If you select these optional services, we may share both personal and non-personal information about you with those partners. Note, however, that we do not control the privacy practices of these third-party business partners. ·

If you were referred to Trip2Africa.com from another website (for example, through a link you clicked on another website that directed you to ours), we may share certain information about you with that referring website. We have not placed limitations on the referring websites use of your personal information so we encourage you to review the privacy statements of any website that referred you to ours.

We also may share your information in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. · When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Use and other agreements. · In connection with a corporate transaction, such as divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy, liquidation or reorganization. · Other than as described above, we will notify you when we share your personal information with third parties, and you will have the opportunity to choose that we not share such information.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to develop content and services that we believe you will find of interest.

4. How you can access your information: You can access and update certain information by logging in to your account at Trip2Africa.com.

5. How you can close your account: You can close your account by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. We may retain certain information associated with your account, including for analytical purposes as well as for record keeping integrity.

6. Your choices around the collection and use of your information: As stated above, you can decline to supply or provide us with information however you may not be able to make bookings for travel or other products and services or take advantage of certain features offered on our website. You also can add or update information and close your account as stated above.

You will also be able to unsubscribe from commercial email messages in any such email we send. However, we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating to your account or to your transactions on our website, without offering you the opportunity to opt out of receiving them.

7. Cookies and other technologies: Cookies are small data text files that are stored on your computer's hard drive (if your Web browser permits). Trip2Africa.com uses cookies for the following general purposes: To help us recognize your browser as a previous visitor and save and remember any preferences you may have set while your browser was visiting our website. For example, if you create an account on our website, we may use cookies to remember your account information so you do not need to log into our website each time you visit. We also may record your password in a cookie, if you check the box entitled "Sign me in automatically next time." Note that for security purposes we encrypt all account-related data included in such cookies. Cookies will not contain any personal information unless you have created an account with us. To help us customize the content and advertisements provided to you on this website and on other websites across the Internet. For example, when you access a page on our website, a cookie is automatically set by us, our service providers or our partners to recognize your browser as you navigate the Internet and to present you with information and advertising based on your apparent interests. To help us measure and research the effectiveness of our website features and offerings, advertisements, and email communications. The Help menu on the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For example, to disable cookies using Internet Explorer, select "Internet Options" under the Tools menu and click on "Privacy." Select "High" or "Block All Cookies." To disable cookies using Mozilla Firefox, select "Options" under the "Tools" menu. Note, however, that if you refuse to accept cookies, you may not be able to access many of the tools and features offered on our website.

If you have any questions about our use of cookies or other technologies, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We want to help provide you with relevant content and other information as you use the Internet.

8. Display of tailored advertising and your choices: he advertisements you see on our website are served by us or by our service providers. However, we also allow third parties to collect information about your online activities through Cookies and other technologies. These third parties include (1) Google, which provides us with analytics data, displays advertisements for third party products and services on our website, and collects information when you view or interact with such advertisements,(2) our other business partners, which collect information when you view or interact with one of their advertisements on our website, and (3) advertising networks, which collect information about your interests when you view or interact with an advertisement they place on websites across the Internet.

The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences, and to display advertisements that are tailored to your apparent interests on our website and across the Internet. The information they collect does not include your personal information. Note that we do not have access to or control over Cookies and other technologies these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy. Some of these companies are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies. You may also opt out of your use of Google analytics by visiting https://tools.google.com/dlpage/gaoptout.

Like other companies operating online, Trip2Africa.com participates in cookie-based exchanges where anonymous information is collected about your browsing behavior through Cookies and other technologies and segmented into different topics of interest (such as travel or entertainment). These topics of interest are then shared with third parties, including advertisers and ad networks, so they can tailor advertisements to your apparent interests. We do not share personal information (such as your email address) with these companies and we do not permit these companies to collect any personal information about you on our website.

9. How we protect your information: We want you to feel secure and confident about using our website to make travel arrangements and other bookings, and we are committed to protecting the information we collect from you. While no website can guarantee security or that information you supply will not be intercepted while being transmitted to us over the Internet, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

10. Scams: We do not and will not, at any time, request your credit card information, login name, or password, in an unsecure or unsolicited e-mail or telephone communication. Identity theft and the practice currently known as "phishing" are of great concern to us. Safeguarding information to help protect you from identity theft is our priority.

11. Children's Privacy: We do not offer services directed to children. If we become aware that we have inadvertently received personally identifiable information from a user under the age of 13 on our website, we will delete such information from our records. If a parent or guardian becomes aware that his or her child has provided us with personal information without his or her consent, he or she should contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

12. External Links: If any part of this website links you to other websites, please note that those websites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information as they may be very different from this Privacy Policy.

13. Visiting our website from outside Namibia: If you are visiting our website from outside Namibia, please be aware that your information may be transferred to, stored, and processed in the Republic of Namibia. The data protection and other laws of Namibia might not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected.

By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.

14. Future changes to the privacy policy: Because the Internet is an evolving medium, we may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our website. By continuing to use our website after we post any such changes, you accept the Privacy Policy as modified.

15. How to contact us: Contact us if you have questions about either this Privacy Policy (or your bookings or entertainment planning or purchases). To so this please visit our contact us page.

 This Privacy Policy is effective as of June, 2019.